The agency adheres to:

• Consumer Statute (Law 1480 of 2011).
• Current tourism regulations in Colombia.
• Regulations of National Natural Parks of Colombia.
• Contractual conditions accepted by the client at the time of booking.

For international travel, the policies of the operators and regulations of the destination country also apply.

• All reservations are confirmed only with the agreed payment (advance or full payment).
• The client declares that they are aware of the risks inherent in mountain activities.
• The customer accepts these policies upon making the payment.

Cancellation by the customer without just cause:

• More than 45 days before the start:
  • Refund of up to 80% of the value paid.
  • Administrative expenses and services already contracted are deducted.
• Between 30 days before:
  • Refund of up to 30% of the value paid.
• Between 7 and 14 days before or no presentation:
  • Refund does not apply

National Park permits, insurance, logistical bookings, and guide fees may be non refundable.

Cancellation for medical reasons

• The client must present medical documentation.
• The case will be evaluated.
• Partial refund applies based on costs already incurred.

Special considerations: International travel is subject to:

• Local operator policies.
• Airlines.
• Insurance companies.
• Hotels and international transport.

Therefore: Many services are non refundable from the moment of booking.

Cancellation by the customer

• More than 90 days before:
  • Partial refund according to third-party conditions.
• Between 46 and 60 days before:
  • 20% refund of the booking value. 
• Less than 45 days before or no submission:
  • Refund does not apply.

Cancellation due to external causes in cases of:

• Immigration restrictions.
• Border closures.
• Social or climate conflicts.

The agency will arrange alternatives, but does not guarantee a full refund.

• Subject to availability.
• The date will only be rescheduled once. 
• They may generate additional costs.
• They don't always replace a cancellation.

They include, but are not limited to:

• Natural park permits.
• Insurance.
• Administrative fees.
• Special reservations.
• Services already performed.

• Refunds are issued via the same payment method.
• The estimated timeframe is 15 to 30 business days, according to financial institutions.

• Arrive in adequate physical and medical condition.
• Have valid documentation.
• Follow instructions from guides and leaders.

• By making the payment, the customer declares:

  • Having read and understood these policies.
  • Accept them in their entirety

• It is activated 6 months before the mountain season
• No refunds will be given for the money reserved, but the spot can be transferred or the date rescheduled. 
• Dates are subject to availability.
• The date will only be rescheduled once. Additional costs may apply.